Dersin Haftalık Planı

Hafta	Konu
1	Defining Quality and Dimensions of Quality of Products and Services
2	Cost of Quality (Prevention Costs, Appraisal Costs, Failure Costs, Internal Failure Costs)
3	Six Sigma Measurement: Process Capability Analysis
4	7 Basic Quality Tools (Check sheet, Histogram, Flow chart, Control charts, Pareto chart, Scatter diagram, Cause-and-effect (Fishbone) diagram)
5	Working with teams 7 Management Tools (Affinity diagram, Relations diagram, Tree diagram, Matrix diagram, Matrix data analysis, Network diagram, Process decision program chart)
6	Six Sigma 1
7	Six Sigma 2
8	DoE (Design of Experiments)
9	QFD (Quality Function Deployment)
10	FMEA (Failure Modes and Effects Analysis)
11	Service Quality 1
12	Service Quality 2
13	Quality in Education
14	Case studies on QM tools