Course Information

Course Name	Turkish	Süreç Yönetimi
	English	Process Management
Course Code	ISL 514E	Credit	Lecture (hour/week)	Recitation (hour/week)	Laboratory (hour/week)
Semester	2	3	3	-	-
Course Language		English
Course Coordinator		Nihan Yıldırım
Course Objectives		The objective of this course is 1. To teach the basic concepts and characteristics, advantages/benefits and possible challenges of process management, relationships of process management with other management systems and information technologies, methods and techniques related to analysis, design, implementation, automation, evaluation and improvement of processes by using case studies and best-practices from industry. 2. To provide a systematical, analytical and managerial perspective for evaluating organizational performance through process-based view and for benefiting from process management methodologies in solving problems of and improving the work and managerial systems while raising the consciousness about the need for alignment of corporate strategies and objectives with processes and by explaining the impact of process management on quality improvement and operational effectiveness that are highly required for competitive advantage.
Course Description		Basic concepts of process management, underlying philosophy and approaches to process management, related management tools, tools and methods of process management process including business processes life cycles, process analysis, process mapping, information and work flows, value stream mapping, process performance monitoring and evaluation-KPIs, process improvement, process design, benchmarking and reengineering, critical processes, 6 sigma approach, process management links to strategy and culture, employee involvement, improvement teams, process automation, Examples of applications in production and business processes
Course Outcomes		Students who will successfully complete this course will be able I. To understand the basics of process management and its role in improving the quality, effectiveness, problem solving competencies of organizations and hence to achieve basic competencies in benefiting from process management tools in solving process and management problems and in decision making.. II. To have significant knowledge about the concepts of process management and process approach to management, the tools and practices on process management life cycle, process analysis, work, information flowcharts, value stream maps, process mapping, process improvement, and process automation. III. To be able to evaluate organizational performance in terms of productivity and effectiveness from a process based perspective. IV. To apply basic methods and techniques for the design, implementation, improvement and management of processes in order to analyze, model and map an entire process and to develop improvement recommendations on the problematic and ineffective phases or works processes by re-designing the process V. To be concerned and conscious about the technical, economic, social, cultural and ethical issues about process management.
Pre-requisite(s)
Required Facilities
Other
Textbook		Harmon, Paul: Business Process Change. A Guide for Business Managers and BPM and Six Sigma Professionals. 2nd Edition, Morgan Kaufmann, San Francisco
Other References		Jeffrey Liker and David Meier (2006) , The Toyota Way Fieldbook, McGraw-Hill, Jeffrey Liker and Michael Hoseus (2008) , Toyota Culture- The Heart and Soul of the Toyota Way, McGraw-Hill, Process Mapping, Process Improvement, and Process Management, Dan Madison, Paton Press Business Process Management Practical Guidelines to Successful Implementations, John Jeston and Johan Nelis Business Process Management - Profit from process, Roger T. Burlton, Sams Six Sigma Forum Journal, SPAC MIT OpenCourseware

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