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1 Basic concepts of process management, underlying philosophy and approaches to process management
2 Tools and methods of process management process –
3 Process analysis Business processes life cycles,
4 Process mapping, information and work flows, value stream mapping,
5 Process mapping, information and work flows, value stream mapping,
6 Process performance monitoring and evaluation- KPIs
7 Process performance monitoring and evaluation- KPIs
8 Process improvement- benchmarking and reengineering
9 Alignment with strategy and Culture- interrelations with management systems – Employee involvement, empowerment, improvement teams and leadership approach
10 Critical processes- 6 sigma
11 Process Design
12 Process Design
13 Automating the processes
14 Final evaluation and project presentation, discussion |