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Course Weekly Lecture Plan

Week Topic
1 Defining Quality and Dimensions of Quality of Products and Services
2 Cost of Quality (Prevention Costs, Appraisal Costs, Failure Costs, Internal Failure Costs)
3 Six Sigma Measurement: Process Capability Analysis
4 7 Basic Quality Tools (Check sheet, Histogram, Flow chart, Control charts, Pareto chart, Scatter diagram, Cause-and-effect (Fishbone) diagram)
5 Working with teams
7 Management Tools (Affinity diagram, Relations diagram, Tree diagram, Matrix diagram, Matrix data analysis, Network diagram, Process decision program chart)
6 Six Sigma 1
7 Six Sigma 2
8 DoE (Design of Experiments)
9 QFD (Quality Function Deployment)
10 FMEA (Failure Modes and Effects Analysis)
11 Service Quality 1
12 Service Quality 2
13 Quality in Education
14 Case studies on QM tools
 
 
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