Course Information

Course Name	Turkish	Üretimde Verimlilik ve Performans Analizi
	English	Productivity and Performance Analysis in Production
Course Code	ISL 450E	Credit	Lecture (hour/week)	Recitation (hour/week)	Laboratory (hour/week)
Semester	-	3	-	-	-
Course Language		English
Course Coordinator		Nihan Yıldırım
Course Objectives		inform students about the topics in productivity management. To teach the basic concepts and components of productivity analysis and performance management together with the basic methods, principles and techniques for analyzing, designing, improving, managing productivity and performance by using application practices. To provide a systematical, analytical and managerial perspective for benefiting from productivity analysis and performance management techniques and methods in solving process/ organization/ management related problems, by explaining the role of these techniques in improving effectiveness and competitive advantage in enterprises/organizations.
Course Description		Productivity Concepts and Definitions; Productivity Measurement at the Organizational Level; Normative Productivity Measurement Methodology; Multi-factor Productivity Measurement Models; Multi-criteria Performance/Productivity Measurement Technique; Organizational Self-Assessment; Productivity Improvement: Business Process Reengineering, Benchmarking; Productivity Improvement Strategies: Hoshin Kanri, Designing Productivity Management Systems
Course Outcomes		To understand the role of productivity, productivity analysis and performance management in improving effectiveness and competitive advantage in organizations, and hence to achieve competencies in decision making and in solving process/organization/management related problems. II. To have significant knowledge about the basic concepts and processes of peroductivity, efficiency, effectiveness and performance To apply basic techniques and principles of measuring, analyzing, monitoring and evaluating productivity and performance indicatorsfor the improvement of effectiveness in business processes. To be concerned about the technical, economic, social and ethical issues productivity and performance managementy.
Pre-requisite(s)
Required Facilities
Other
Textbook		TOTAL PRODUCTIVITY MANAGEMENT, David J. Sumanth, CRC Press LLC, New York, 1998.
Other References		OPERATIONS MANAGEMENT: FOR COMPETITIVE ADVANTAGE, 10th edition,Richard B.Chase, Nicholas J. Aquilano, F.Roberts Jacobs, McGraw Hill Irwin, New York, 2004 OPERATIONAL PERFORMANCE MEASUREMENT-INCREASING TOTAL PRODUCTIVITY, Will Kaydos, St. Lucie Press, NewYork,1999 PRODUCTIVITY MANAGEMENT: PLANNING, MEASUREMENT AND EVALUATION, CONTROL AND IMPROVEMENT, D. Scott Sink, John Wiley and Sons, New York, 1985. ORGANIZATIONAL SELF-ASSESSMENT, Tito Conti, Kluwer Academic Publishers, Dordrecht, 1999. HOSHIN KANRI, Yoji Akao, Productivity Press, Portland, Oregon, 1991. PERFORMANCE DRIVERS. A PRACTICAL GUIDE TO USING THE BALANCED SCORECARD, Nils-Göran Olve, Jan Roy and Magnus Wetter, John Wiley & Sons, Chichester, 1999. THE COMPLETE BENCHMARKING IMPLEMENTATION GUIDE – TOTAL BENCHMARKING MANAGEMENT, James H. Harrington, McGraw-Hill, New York, 1996. PRODUCTIVITY ENGINEERING AND MANAGEMENT, David J. Sumanth, McGraw Hill, New York, 1985

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